Company policy

The basic strategy of our company is the satisfaction of our business partners and customers in the field of telecommunications services, the satisfaction of our employees, and the prosperity of the company.

In order to maintain and improve the position we have gained in the domestic market, the company has implemented an integrated management system in accordance with the international standards ČSN EN ISO 9001, ČSN EN ISO 14001, ČSN ISO/IEC 20000-1, ČSN EN ISO/IEC 27001, and ČSN EN ISO 50001. The main goal is to maintain and continuously improve the established system in accordance with the above standards.

The company’s management, fully aware of its responsibility, adopts the following strategic objectives, the implementation of which will be based on the cooperation and creative abilities of its employees. The management provides a framework for setting, reviewing, and achieving objectives, target values, and action plans within the established integrated management system.

The company’s management is committed to the continuous improvement of the company’s system in the following:

In the field of quality management:

  • Ensuring continuous customer satisfaction by providing products and services at competitive prices, in the required quality, scope, and time.
  • Implementing the principle of continuous improvement of company processes through teamwork, involving the widest possible number of employees. Motivating all employees for professional growth and supporting their individual potential.
  • Placing emphasis on maintaining and improving the professional and technical level of employees by increasing qualifications through training. The greatest potential is a qualified and informed employee aligned with the company’s strategy.
  • Continuously evaluating the fulfillment of the Company Policy and Company Objectives. Taking preventive measures by applying effective feedback, using objective information for timely analysis of the causes of current and potential undesirable situations and their consequences.

 

In the field of environmental protection and care (environment):

  • Direct the company’s activities towards the careful and efficient use of natural resources and energy, with a focus on reducing climate change.
  • In activities related to our services, use materials, substances, and raw materials with minimal impact on the living and working environment.
  • Continuously improve the company’s environmental management system with regard to reducing environmental impacts and minimizing extraordinary or emergency situations.
  • Comply with applicable legislation in all areas of our activities. Beyond the requirements set by legislation, place particular emphasis on preventing environmental pollution.

 

In the field of service management:

  • Ensure compliance with customers’ contractual requirements in terms of meeting the agreed parameters in service level agreements.
  • Provide services in accordance with customer requirements at the highest possible quality, within agreed deadlines, and at a high standard to ensure maximum customer satisfaction.
  • Comply with applicable legislation in all areas of our activities.
  • Continuously improve the quality of provided services.

 

In the field of the information security management system:

  • Ensure awareness and training of relevant employees in the field of information security and relevant legislation, and create appropriate measures to prevent the loss, leakage, and misuse of information.
  • Ensure compliance with customers’ contractual requirements in terms of information protection and take appropriate measures to eliminate risks related to information security.
  • Continuously analyze risks related to the company’s information system and its operation, and learn from events and incidents. Ensure the management of these risks, including the management of secure access to information. The organization commits to continually developing and improving its organizational security system.
  • Take measures aimed at the continuous reduction of energy consumption, monitor and measure results for more efficient use of energy;
  • Purchase energy-efficient products and services to reduce the organization’s energy consumption;
  • Continuously inform and train employees with energy-related commitments in order to guide the company toward meeting the set objectives;
  • Support new proposals for services and activities that improve the company’s energy efficiency;
  • Comply with legislative requirements.

 

Areas of energy management:

  • Take measures aimed at the continuous reduction of energy consumption, monitor and measure results for more efficient use of energy;
  • Purchase energy-efficient products and services to reduce the organization’s energy consumption;
  • Continuously inform and train employees with energy-related commitments in order to guide the company toward meeting the set objectives;
  • Support new proposals for services and activities that improve the company’s energy efficiency;
  • Comply with legislative requirements.